Open Loops: How to Deal With An Irate Person: "How to Deal With An Irate Person
Many times, during the course of a day, we have to deal with irate people. Whether we are in Customer Service and dealing with angry customers or school administrators dealing with angry parents, handling an irate person and being able to lead them to a more calm — and logical — state can be a very desired skill.
The most common mistake that people make is to assume that when someone is out of control, we should calm our voices to model the desired state we wish the person to have. The assumption is that the other person will match us and a calm and logical conversation can then take place. Unfortunately, this rarely happens. Instead, because of the calm demeanor, the complainant doesn’t feel heard. Their rationale is that since the listener is not as outraged as they are, they must not have been listening or they don’t believe what was shared. The result is no trust so the person remains angry and outraged.
A better approach is called “Pace and Lead”. The first step is to match the complainant’s emotional intensity. This is not agreeing with the person. This is simply responding with the same emotions that are being presented. If a person is complaining that the delivery person scratched the new dryer as"
Thursday, September 21, 2006
ResourceShelf » Prompt, free access to argument transcripts
ResourceShelf » Prompt, free access to argument transcripts: "Prompt, free access to argument transcripts
September 15, 2006 at 12:32 am · Filed under Legal and law enforcement, United States
Prompt, free access to argument transcripts
“The Supreme Court will begin making available, without charge, the transcripts of oral arguments, on the same day that an argument has been held, the Court announced Thursday. This is one of the most important innovations, in terms of public access, by the new Chief Justice, John G. Roberts, Jr. For years, the idea of same-day release of transcripts of every argument has been rejected despite repeated requests from the media and other public entities.”"
September 15, 2006 at 12:32 am · Filed under Legal and law enforcement, United States
Prompt, free access to argument transcripts
“The Supreme Court will begin making available, without charge, the transcripts of oral arguments, on the same day that an argument has been held, the Court announced Thursday. This is one of the most important innovations, in terms of public access, by the new Chief Justice, John G. Roberts, Jr. For years, the idea of same-day release of transcripts of every argument has been rejected despite repeated requests from the media and other public entities.”"
Wednesday, September 20, 2006
Schneier on Security: Renew Your Passport Now!
Schneier on Security: Renew Your Passport Now!: "September 18, 2006
Renew Your Passport Now!
If you have a passport, now is the time to renew it -- even if it's not set to expire anytime soon. If you don't have a passport and think you might need one, now is the time to get it. In many countries, including the United States, passports will soon be equipped with RFID chips. And you don't want one of these chips in your passport.
RFID stands for 'radio-frequency identification.' Passports with RFID chips store an electronic copy of the passport information: your name, a digitized picture, etc. And in the future, the chip might store fingerprints or digital visas from various countries.
By itself, this is no problem. But RFID chips don't have to be plugged in to a reader to operate. Like the chips used for automatic toll collection on roads or automatic fare collection on subways, these chips operate via proximity. The risk to you is the possibility of surreptitious access: Your passport information might be read without your knowledge or consent by a government trying to track your movements, a criminal trying to steal your identity or someone just curious about your citizenship."
Renew Your Passport Now!
If you have a passport, now is the time to renew it -- even if it's not set to expire anytime soon. If you don't have a passport and think you might need one, now is the time to get it. In many countries, including the United States, passports will soon be equipped with RFID chips. And you don't want one of these chips in your passport.
RFID stands for 'radio-frequency identification.' Passports with RFID chips store an electronic copy of the passport information: your name, a digitized picture, etc. And in the future, the chip might store fingerprints or digital visas from various countries.
By itself, this is no problem. But RFID chips don't have to be plugged in to a reader to operate. Like the chips used for automatic toll collection on roads or automatic fare collection on subways, these chips operate via proximity. The risk to you is the possibility of surreptitious access: Your passport information might be read without your knowledge or consent by a government trying to track your movements, a criminal trying to steal your identity or someone just curious about your citizenship."
Guardian Unlimited Technology | Technology | Companies wake up to blogs' barking
Guardian Unlimited Technology | Technology | Companies wake up to blogs' barking: "Companies wake up to blogs' barking
Andrew Clark in New York
Tuesday September 19, 2006
The Guardian
Dell learned recently about the growing power of the blogosphere when it recalled 4.1m laptop batteries after a video that showed one of its computers bursting into flames was posted on the internet. The brief clip zig-zagged through cyberspace and went from cult viewing to national television."
Andrew Clark in New York
Tuesday September 19, 2006
The Guardian
Dell learned recently about the growing power of the blogosphere when it recalled 4.1m laptop batteries after a video that showed one of its computers bursting into flames was posted on the internet. The brief clip zig-zagged through cyberspace and went from cult viewing to national television."
Tuesday, September 19, 2006
AnnoyingCoworker - Let your coworker know about their annoying habits!
AnnoyingCoworker - Let your coworker know about their annoying habits!: "
Have you ever had a coworker drive you nuts and you just wanted to tell them about it but didn't have the guts?
Your coworker will NEVER know it came from you! Completely untraceable!
Use a habit below by clicking on it! "
Have you ever had a coworker drive you nuts and you just wanted to tell them about it but didn't have the guts?
Your coworker will NEVER know it came from you! Completely untraceable!
Use a habit below by clicking on it! "
Drug Policy Alliance: Congress Considering Strip Searching Students
Drug Policy Alliance: Congress Considering Strip Searching Students: "Congress Considering Strip Searching Students
September 18, 2006
Imagine an America in which school officials could strip search every student in their school based on the unsubstantiated tip that one of them might have a joint. Congress is voting on a bill Tuesday or Wednesday that could make these police state tactics more common."
September 18, 2006
Imagine an America in which school officials could strip search every student in their school based on the unsubstantiated tip that one of them might have a joint. Congress is voting on a bill Tuesday or Wednesday that could make these police state tactics more common."
Spinach growers warned about product safety last year / State, federal officials concerned by 20 reports of tainted greens
Spinach growers warned about product safety last year / State, federal officials concerned by 20 reports of tainted greens: "Spinach growers warned about product safety last year
State, federal officials concerned by 20 reports of tainted greens
Stacy Finz and Erin Allday, Chronicle Staff Writers
Tuesday, September 19, 2006
Just 10 months before fresh spinach started sending people to the hospital, state and federal officials warned Salinas Valley growers and packers to clean up their act after a decade of deadly E. coli bacteria breakouts.
In November 2005, the FDA sent a letter to growers, packers, processors and shippers warning them to improve produce safety."
State, federal officials concerned by 20 reports of tainted greens
Stacy Finz and Erin Allday, Chronicle Staff Writers
Tuesday, September 19, 2006
Just 10 months before fresh spinach started sending people to the hospital, state and federal officials warned Salinas Valley growers and packers to clean up their act after a decade of deadly E. coli bacteria breakouts.
In November 2005, the FDA sent a letter to growers, packers, processors and shippers warning them to improve produce safety."
Monday, September 18, 2006
USATODAY.com - Number of E. coli spinach cases hits 109
USATODAY.com - Number of E. coli spinach cases hits 109 Details of latest recall, etc.
Sunday, September 17, 2006
Fake Caller - Type A Message .. Computer Synthezied Voice Calling
Fake Caller - Type A Message .. Computer Synthezied Voice Calling: "Make A Fake Call
Type any message and it will be synthesized in the voice
you choose, we then call your destination number and
we will display the callerID that you specify."
Type any message and it will be synthesized in the voice
you choose, we then call your destination number and
we will display the callerID that you specify."
AlterNet: War on Iraq: The Pentagon's 12-Step Program to Create a Misfit Military
AlterNet: War on Iraq: The Pentagon's 12-Step Program to Create a Misfit Military: "The Pentagon's 12-Step Program to Create a Misfit Military
By Nicholas Turse, Tomdispatch.com. Posted September 16, 2006.
Iraq is driving down the number of new enlistees, and in desperation recruiters are bringing in a motley mix of underage teens, foreign fighters, neo-Nazis, and ex-cons."
By Nicholas Turse, Tomdispatch.com. Posted September 16, 2006.
Iraq is driving down the number of new enlistees, and in desperation recruiters are bringing in a motley mix of underage teens, foreign fighters, neo-Nazis, and ex-cons."
Saturday, September 16, 2006
THE DARK WEB
Internet Trolling for Terrorists (Toronto Star) At the University of Arizona, Hsinchun “Chen, a computer scientist, created a project known as the Dark Web”--an Internet program that accesses “the dark corners of websites where radicals hide and attempt to recruit,” reports the Star. Chen says he has amassed “the world’s largest collection of terrorism websites and is one of a handful of experts on contract to the U.S. government. With a technique known as ‘spidering,’ the Dark Web continually crawls through the Internet finding the back doors into chat rooms and protected websites where some of today’s terrorist plots are hatched.”
Friday, September 15, 2006
Don't trash broken stuff; send it back - Lifehacker
Don't trash broken stuff; send it back - Lifehacker: "Don't trash broken stuff; send it back"
Monday, September 11, 2006
Saturday, September 09, 2006
Laptop Security
In light of the recent news of a laptop being stolen that contained private veteran's data, it would behoove anyone to encrypt their important data in case of theft. Get a FREE folder lock for your computer at: http://downloads.pcworld.com/pub/new/utilities/security/folder-lock.exe
TP.
Inside Your Notebook's Battery: Ordinary AA NiMH Cells
TP.
Inside Your Notebook's Battery: Ordinary AA NiMH Cells
Wednesday, August 23, 2006
The Shrinking Value of the Dollar
The Shrinking Value of the Dollar The Shrinking Value of the Dollar
The CPI inflation calculator uses the average Consumer Price Index for a given calendar year. This data represents changes in prices of all goods and services purchased for consumption by urban households. This index value has been calculated every year since 1913. For the current year, the latest monthly index value is used. In 2002, for example, it took $17.89 to buy what $1 bought in 1913. Note that in 1920, it cost $2.02, and declined in 1925 and through the 1930s, illustrating the effect of the Great Depression, when prices slumped. Prices did not pass $2 again until 1950.
The CPI inflation calculator uses the average Consumer Price Index for a given calendar year. This data represents changes in prices of all goods and services purchased for consumption by urban households. This index value has been calculated every year since 1913. For the current year, the latest monthly index value is used. In 2002, for example, it took $17.89 to buy what $1 bought in 1913. Note that in 1920, it cost $2.02, and declined in 1925 and through the 1930s, illustrating the effect of the Great Depression, when prices slumped. Prices did not pass $2 again until 1950.
Tuesday, August 22, 2006
CHIP our troops...
: "A Florida company wants to get under the skin of 1.4 million U.S. servicemen and women.
VeriChip Corp, based in Delray Beach, Fla., and described by the D.C. Examiner as 'one of the most aggressive marketers of radio frequency identification chips,' is hoping to convince the Pentagon to allow them to insert the chips, known as RFID(Radio Frequency Identification) chips under the skin of the right arms of U.S. servicemen and servicewomen to enable them to scan an arm and obtain that person’s identity and medical history. The chips would replace the legendary metal dog tags that have been worn by U.S. military personnel since 1906."
VeriChip Corp, based in Delray Beach, Fla., and described by the D.C. Examiner as 'one of the most aggressive marketers of radio frequency identification chips,' is hoping to convince the Pentagon to allow them to insert the chips, known as RFID(Radio Frequency Identification) chips under the skin of the right arms of U.S. servicemen and servicewomen to enable them to scan an arm and obtain that person’s identity and medical history. The chips would replace the legendary metal dog tags that have been worn by U.S. military personnel since 1906."
Friday, August 18, 2006
Your Evil Intent by Llewellyn H. Rockwell, Jr.
Your Evil Intent by Llewellyn H. Rockwell, Jr.: "Your Evil Intent
by Llewellyn H. Rockwell, Jr.
It is not enough that the Transportation Security Administration wastes hours upon endless hours of time. It's not enough that they confiscate our Chapstick and toothpaste and claim that it is for our own protection. It's not enough that we must fork over our ID at five different checkpoints before boarding a plane, and have strangers paid with our tax dollars rifle and snoop through our bags again and again."
by Llewellyn H. Rockwell, Jr.
It is not enough that the Transportation Security Administration wastes hours upon endless hours of time. It's not enough that they confiscate our Chapstick and toothpaste and claim that it is for our own protection. It's not enough that we must fork over our ID at five different checkpoints before boarding a plane, and have strangers paid with our tax dollars rifle and snoop through our bags again and again."
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